Returns and Refunds Policy

Effective Date: 08/09/2023

Thank you for shopping at AtlasBeauty.shop. We take pride in offering high-quality health and wellness products and aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date of delivery to initiate a return for eligible items. To be eligible for a return, please ensure the following conditions are met:

Item Condition: The product must be in its original, unused condition and in the same packaging you received it.

Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation or receipt.

Return Process

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer support team at [contact email] to request a return authorization. Please include your order number and the reason for the return in your message.

Return Authorization: Upon receiving your request, we will provide you with a return authorization number (RA#) and further instructions on how to proceed.

Pack and Ship: Carefully pack the item in its original packaging, along with the provided RA# and a copy of your proof of purchase. Ship the package to the address provided by our customer support team.

Shipping Costs: The cost of returning the item is your responsibility, except in cases where the return is due to an error on our part.

Refunds

Once we receive your returned item and inspect it for compliance with our return policy, we will process your refund. Please note the following details regarding refunds:

Method of Refund: Refunds will be issued to the original payment method used for the purchase.

Processing Time: Refunds may take [number of days] days to process, depending on your payment method and financial institution. We will notify you via email once your refund has been processed.

Partial Refunds: In some cases, partial refunds may be granted if the item is returned in a condition that does not meet our return policy criteria.

Exchanges

We do not offer direct exchanges for products. If you wish to exchange an item, please follow our return process to return the unwanted item and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a replacement or refund, and we may cover the cost of return shipping in such cases.

Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please don't hesitate to contact us at [contact email]. Our customer support team is here to assist you and ensure a smooth and hassle-free return process.

Thank you for choosing AtlasBeauty.shop. We appreciate your business and are dedicated to providing you with high-quality products and exceptional service.